Privacy Policy

NEUROQUEST AI (“we”), as the data controller, explains how it collects and processes the personal data you provide when accessing the NeuroQuest AI Platform applications, available at https://neuroquest.ai, including the purposes of processing, as the Platform operator.

“Personal data” refers to any information related to an identified or identifiable natural person or a set of distinct information that can lead to the identification of a particular individual. Examples of personal data include: name, surname, CPF, email address, location data, IP address (internet protocol), connection cookies, among others.

You can always choose not to proceed with registration and not disclose your personal data.

Please note that data registration on the Platform is necessary for you to enjoy the functionalities available, and by continuing with the registration, you consent to the processing of your data.

Information on personal data processed and the purposes of data processing

By proceeding with the registration on the Platform, you agree to the processing of your personal data provided to NeuroQuest AI. NeuroQuest AI collects and processes the personal data entered into the Platform for various purposes:

• User Account Creation: If you (“User”) log into the Platform, we will process the personal data related to your account to enable access, create the account, register you as a User, and enable adherence to the Terms of Use.

• Access to content: If you access the Platform, we will process your personal data to manage your requests and orders and to provide the Platform’s services.

• Order management: Processing your order and related steps.

• User communication: Sending updated information about your registration and orders (e.g., order received, order confirmed).

• Compliance: Ensuring Platform use in compliance with applicable law.

• Security: Guaranteeing your security and that of other users on the Platform.

• Sending communications and advertising: Delivering content and communications about courses and training.

• Personalization of offers: Personalizing the targeting of offers on the Platform according to your preferences.

• Classification and grouping of information: Consolidating statistical data on website access and traffic volume.

• Development of internal studies on interests, behaviors, and demographics: Better understanding your personal preferences to improve and customize your experience.

• Customer service: Contacting the support center.

• Data analysis: Analyzing marketing campaigns and performance.

• Recording Platform accesses: Complying with legal obligations to retain IP addresses, access dates, and times to the Platform.

In addition to the data and purposes mentioned above, we may process data related to your device, including access dates and times, session ID, device version used, domain names, areas of the site you visit, your operating system, the operating system version you use, the browser version, and the URL before your visit, geographical location, reference source, browser type, clickstream, visit duration, pages visited, and geolocation, for various purposes, such as providing our services, identifying and authenticating Users and guests, developing and improving our products and services, among others.

We will process your personal data in accordance with the legal bases provided by Law No. 13.709/2018, the General Data Protection Law or “LGPD,” including, as applicable, consent, contract execution, legitimate interest, compliance with legal and regulatory obligations.

Retention Period

NeuroQuest AI has a policy for retaining and discarding personal data aligned with the General Data Protection Law. Personal data is stored only for as long as necessary to:

(i) fulfill the purposes for which it was collected; (ii) comply with legal, regulatory, contractual obligations, or others; or (iii) safeguard NeuroQuest AI’s rights.

If you have registered an account on the Platform, your account information will be maintained as long as you keep the account active. If you request deletion of your data or account, NeuroQuest AI may retain the data after your deletion request if necessary to comply with legal or regulatory obligations or to exercise rights in an administrative or judicial process. We may keep the data in an anonymized manner, meaning without the data being related to you, for longer periods.

Categories of recipients of personal data

NeuroQuest AI operates in partnership with several other companies to offer Platform functionalities. Therefore, we may share your personal data with these companies, always striving to preserve your privacy to the maximum extent possible and, whenever possible, in anonymized form.

Below are situations in which we may share your personal data:

• Sharing with NeuroQuest AI concessionaire or authorized distributor.

• Sharing with the person responsible for providing the Service, who may be a NeuroQuest AI employee, a concessionaire or authorized distributor, a NeuroQuest AI affiliate, or a third party.

• Sharing with the company responsible for processing your payments (or another service provider that may replace them).

• Sharing with auditing companies solely for conducting audits of NeuroQuest AI’s operations and to comply with legal or regulatory obligations.

• Sharing with competent judicial, administrative, or governmental authorities, whenever there is a legal determination, request, requirement, or court order, as required by law.

Cookie Policy

“Cookies” are pieces of information text that a website transfers to an individual’s or another site’s/browser’s hard drive for record-keeping purposes. Cookies allow the Platform to remember important information, making the use of the website more convenient. A cookie generally contains the domain name from which the cookie originated, the cookie’s “lifespan,” and a randomly generated unique number or other value.

As with most websites, the Platform uses cookies for various purposes: to improve your online experience, for analysis, and for marketing actions. The purposes for which cookies may be used on the website include:

• Analysis: We may use cookies to analyze user activities and improve the Platform. These analyses can be used to more accurately determine how to improve the functionality and user experience of the Platform.

• Your preferences: We may use cookies to store certain Platform user preferences. For example, we may store the searches you have recently performed in a cookie so that these searches can be easily repeated when you return to the Platform.

• Marketing: We may use cookies from third-party partners for marketing purposes. These cookies allow us to display promotional materials from the Platform on other websites you visit on the internet.

• Referral tracking: We may use cookies to associate user activities with the external site that referred you to the Platform. These third-party partner sites may receive credits for user activity referred to the Platform. We do not share personal information or user activity information in an individualized manner with these partner entities.

When we use cookies to track the total number of visitors to the Platform, this is done anonymously (cookies do not store personal information). We may also use cookies to remember your computer when it is used to return to the Platform, which helps personalize your Platform experience. In this case, we may associate personal information with a cookie file.

Most internet browsers allow you to manage the use of cookies on your machine. With this functionality enabled, it is possible to use all personalized navigation features offered by the Platform. If you disagree with the use of cookies, you can disable this feature by configuring your browser to refuse cookies. In such cases, the Platform may not operate properly, or it may take a long time to load content.

To remove cookies or cache, follow the procedures indicated by the manufacturers for each browser.

Links available on the Platform

We may provide links on the Platform that direct you to other websites on the internet. When you click on certain links, you may leave our Platform.

Attention: We are not responsible for the privacy policies of any other websites and do not know or validate how they handle personal data. We recommend that you read the respective privacy policies of the websites you access.

Data Subject Rights

Under the law, you have the right to:

• Confirm whether we process your personal data;
• Access your personal data;
• Correct incomplete, inaccurate, or outdated personal data;
• Anonymize, block, or delete unnecessary, excessive, or unlawfully processed personal data;
• Transfer your personal data to another service or product provider, subject to our trade and industrial secrets;
• Delete personal data processed based on your consent, except in cases of data retention;
• Information on with whom we share your personal data;
• Information on the possibility of not providing your consent and the consequences;
• Withdraw your consent for processing your personal data, where the personal data is processed based on your consent; and
• Object to processing that violates the law.

You can obtain clarifications or exercise the above rights by contacting the Data Protection Officer via email at [email protected].

Before responding to a request to exercise the rights mentioned above, we may ask you to provide some information to confirm your identity.

The withdrawal of consent will take effect from the date of submission and will not affect prior processing, nor will it interfere with mandatory processing by law, regulation, or contract.

For more information on how your personal data is processed by a NeuroQuest AI concessionaire, distributor, or third party, please refer to their respective privacy notices.